A professional career spanning over 15 years of leadership experience across captive & third party KPO’s with key emphasis in the areas of operations and service delivery, talent management, ensuring customer satisfaction and quality, leading account management & business development initiatives.
– Proven track record in end-to-end setting up and managing world class knowledge services operation for global financial institutions outsourcing to India.
– Experience of leading large research teams servicing global and domestic clients in the areas of Asset Management, Sell side firms, Hedge Funds , PE/ VC firms , Consulting organizations.
– Thorough understanding of the knowledge services business including cost structures, HR , IT , training and development , BCP and operations related best practices.
Specialities : Investment Research , Financial Modelling and valuations, Corporate Finance , Mergers and Acquisitions, Fund raising.